Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Eclipspins. We describe what types of data we hold, why we process that data, how we keep it secure and the choices available to you. We are committed to handling your information responsibly and keeping your privacy in mind.

Types of data we collect

We collect a range of information to operate your account and provide our services. This includes personal details you give us when registering, technical information from your device and activity data from your use of the site.

Personal data

Personal data includes your name, date of birth, contact details, address and identity documents submitted for verification. We also store account credentials and any communication you send to our support team.

Technical data

Technical data covers information about your device and connection such as IP address, browser and operating system, device identifiers and location data inferred from your connection. We use this to keep the service running and detect unauthorised access.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, transaction history and any wagering or game activity linked to your account. We retain records required for security, auditing and financial reconciliation.

How we use your information

We process your data to create and manage your account, verify identity for withdrawals, process payments, prevent fraud and comply with legal obligations. We also use information to provide customer support and to improve service performance and security.

Data protection practices

We use technical and organisational measures to protect your data, including encryption in transit, secure storage and access controls. Access to personal data is limited to authorised staff and third-party providers who need the information to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, analyse site performance and deliver relevant content. You can manage cookie settings via your browser and certain tracking may be disabled through available opt-out tools. Essential cookies are required to operate core account and security features.

User rights

You have the right to request access to your personal data, ask for corrections, object to certain processing and request erasure where applicable. We will consider each request in line with applicable law and our need to retain records for security and compliance.

Access, correction and deletion

If you wish to review, update or delete the data we hold about you, please contact our support team. We will respond to valid requests and explain any reasons we cannot comply, for example if retention is necessary for fraud prevention or legal obligations. To submit a request please email [email protected].

Information sharing and third parties

We may share information with payment processors, identity verification services, anti-fraud providers and other service partners who act on our behalf. We require these partners to protect your information and only use it for agreed purposes. We do not sell your personal data.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be notified on the site or via your registered contact details. Continued use of the service after changes indicates acceptance of the updated policy.